We Are Sorry ; Bank Apologises to All Customers for 6 Months of Service Mayhem
Daily Mirror › October 08, 2004
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Summary
THOUSANDS of Bank of Scotland customers will today receive a personal apology for poor customer service.
It is the bank's response to complaints flooding into its branches and telephone call centres.See the full content of this document
Extract
We Are Sorry ; Bank Apologises to All Customers for 6 Months of Service Mayhem
The correspondence - which is signed by Andy Hornby, Head of Retail Ba...
See the full content of this document
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